Privacy Policy

This Privacy Policy explains how ChocoLink ("we," "us") collects, uses, and protects information when you use our Service. We are committed to protecting your privacy and your clients' privacy.

1. Information We Collect

• Account information: your name, email, and organization details when you register.
• Business data: client records, appointments, signal scans, diagnostics, and equipment orders you and your team enter.
• Integration data: when you connect Google Sheets or Google Calendar, we access only what is needed to import and sync the data you configure.
• Usage data: basic analytics on how you use the Service, to improve it.

2. How We Use Information

• To provide and operate the Service, including diagnostic reports and client portals.
• To process subscription payments and manage your account.
• To send service-related notifications and support responses.
• To improve features and security.

3. Data Isolation

Each organization's data is isolated by tenant. Members of one organization cannot access another organization's data. Access within an organization is governed by roles you assign.

4. Data Sharing

We do not sell your data. We share data only with service providers that help operate the Service (such as payment processing and cloud hosting), under agreements that require confidentiality and limit use. We may disclose information when required by law.

5. Client-Facing Sharing

You may generate read-only diagnostic report links for your clients. These links are token-protected and expire after 30 days. You control when links are issued.

6. Data Retention

We retain your data for as long as your account is active. After termination, we remove your data within a reasonable period, except where retention is required by law.

7. Security

We use industry-standard measures to protect your data, including encryption in transit and at rest, and scoped access controls. No method is fully secure, but we work to protect your information.

8. Your Rights

You may access, correct, or export your data through the Service, or request deletion by closing your account. For privacy requests, contact us through the in-app Help & Support page.

9. Changes

We may update this policy from time to time and will notify workspace owners of material changes.